GROW Nebraska’s® FREE Online Training
Social Media and Customer Service in Today’s Digital World
Join GROW Nebraska for this Q&A-format training on how to use customer service to turn around a small business. Hear from Kari Printz, a small business owner who has put these tactics into action herself at her own bakery. In this webinar, you’ll learn all about hands-on customer service, whether you’re interacting with customers through Facebook or face-to-face.
You will learn:
- How to meet customers where they are
- The irreplaceable value of a simple smile
- How small businesses can thrive in today’s environment
Kari is the owner of Ktown Cakery here in downtown Kearney. This summer she will relocate her business to a new location and will be expanding to include kitchen retail. In addition to her local business ownership, Kari juggles a role with Elanco Animal Health where she works on their global food policy team, advocating for US beef production. Prior to her work at Elanco, Kari held business analytic and operations roles at Overton Veterinary Services and the meat processing company now known as JBS. Kari volunteers at her local church as both a Sunday school teacher and a women’s Bible Study leader. She is a mentor in the Elm Creek schools TeamMates mentoring program and a local 4-H club leader. Kari and her husband, Matt, reside outside of Elm Creek with her two young children, Jameson and Scarlett.
This training is brought to you in part by the Center for Rural Affairs. Its mission is to “Establish strong rural communities, social and economic justice, environmental stewardship, and genuine opportunity for all while engaging people in decisions that affect the quality of their lives and the future of their communities.”